Privacy Policy

This Privacy Policy describes how NOI (“we,” “us,” or “our”) collects, uses, stores, and shares information when you use the NOI website at joinnoi.com and the NOI revenue platform (the “Services”). This policy is maintained by NOI to answer common privacy questions about our services.

1. Information we collect

We collect information you provide directly, information generated automatically when you use our Services, and information from third parties.

Information you provide

• Contact details: name, email address, phone number, and property address when you request a quote, create an account, or contact us.
• Property and financial information: utility bills, roof or building details, ownership or management status, tax identifiers, and bank account information for payouts.
• Tenant information: when landlords or property managers invite tenants, we collect tenant names, unit addresses, emails, and payment details needed to bill and collect solar energy charges.
• Communications: messages sent through forms, email, or support channels.

Information collected automatically

• Device and usage data: IP address, browser type, operating system, pages visited, and interactions with our site.
• Cookies and similar technologies: we use cookies and analytics tools to understand usage, improve the Services, and support marketing.

2. How we use your information

• Provide, operate, and improve the NOI platform and solar revenue services.
• Process billing, payments, and payouts through Stripe Connect.
• Communicate with you about your account, projects, and support requests.
• Comply with legal obligations, detect fraud, and secure our Services.
• Analyze usage and improve marketing effectiveness.

3. How we share information

We do not sell personal information. We share information only with:

• Service providers: payment processors (Stripe), hosting and database providers (our backend infrastructure), analytics providers, and customer support tools. These providers are contractually limited to processing data on our behalf.
• Installation and financing partners: when necessary to evaluate, install, or finance a solar project on your property.
• Legal authorities: when required by law, subpoena, or to protect our rights and safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you where required.

4. Your choices

• You may update account information by contacting us at hello@joinnoi.com.
• You may opt out of marketing emails by following the unsubscribe link in any email.
• Browser cookie settings can be managed through your browser controls.

5. Data retention

We retain personal information for as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, and enforce agreements. Specific retention periods depend on the type of data and legal requirements.

6. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. No online service can guarantee absolute security, and we encourage users to use strong passwords and protect their account credentials.

7. Children’s privacy

Our Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18.

8. International users

NOI is based in the United States and processes data in the United States. If you access the Services from outside the United States, you consent to the transfer and processing of your information in the United States.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. Continued use of the Services after changes means you accept the updated policy.

10. Contact us

If you have questions about this Privacy Policy or your data, please contact us at hello@joinnoi.com.